Refund Policy

REFUND POLICY

Sorry, we currently do not offer refunds or exchanges. However, we want you to be happy with your order! If your order is missing an item or you were sent an incorrect or damaged item, please message us within 5 days of delivery.  We require a photo and return of the merchandise before processing a return or exchange. All online orders canceled after placing an order are subject to a 20% Order Cancellation fee & website transaction charges. This fee is associated with the fact that credit card companies no longer offer credit card refunded fees on all orders! Please email gonzalesballoons@gmail.com for help with your order.