FAQs

Do you deliver? Yes, we service all 225 area and are willing to travel outside of the area as well.

What type of balloons do you use? 100% biodegradable latex balloons as well as mylar foil balloons. We use the highest quality balloon available. The latex balloons are coated with a glue that extends the life of the balloon from 18-48 hours, sometimes even multiple days. Balloon installations last anywhere from 1 day to 3 months depending on the conditions. Helium is very sensitive to extreme heat and cold, meaning that the lifespan of your balloons could be effected by the temperature of your house or the weather outside it really depends on your environment.

Can I leave my balloons outside and expect them to last forever? No. Balloons do not perform well under the Louisiana heat. I suggest to keep your balloons out of direct sunlight to be safe. Lighter colors do best in the direct sun.

Disclaimer: I cannot guarantee your balloons will last at all once they have been delivered or picked up. Toddlers, tree branches, brick walls, hot cars, and nails are just a few examples of things that can pop your helium balloons. Once delivered, Gonzales Balloons is not held responsible for any balloons that are popped, stolen, lost, poked or let go of. If WE pop your balloon, it will be replaced at no charge or a refund will be issued if we're unable to get a replacement in time.

Gender Reveals: Yes we do gender reveal balloons! I have a collection on there site labeled "Gender Reveal"  We can fill them with mini balloons as well as confetti. If your doctor has your results they can be emailed to Gonzalesballoons@gmail.com, or handed to an associate in store, and also If your doctor has given you login credentials for you to use to sign in and access your results, you can pass that on to us and I can retrieve the results for you.

Cancellations: All deposits made to hold the date of your event are non-refundable. In the event that your event is cancelled, a credit will be held on your account indefinitely and can be used in the future.

Do you come back and take down the installation? Once the event has ended, the taking down of your arrangement is the responsibility of the client. If you are interested in us coming back to remove the balloons and command hooks, this can be provided at an additional charge. Please mention this when you inquire.

What do you use to hang your garlands? I use wall friendly, 3M command hooks.

Do you offer DIY garland kits? Yes, we can arrange a bouquet upon request with instructions on installation.

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